updated at 04:43pm on 29/06/2020
Excellent practice that really cares about patients
Our recent experience with this practice has been truly great. Medical care is of the highest order, and goes well beyond the call of duty. Appointments are easily made, the doctors have time for you and know you as does the nurse. Communication with and information about the local NHS clinical care and other services is clearly given and is followed up. We have felt genuinely accompanied throughout during a recent/current spell of ill health and have generally been very happy with the care received over the years. Brilliant and kind doctors; efficient receptionists; good appointment and prescription system, great nurses.
Visited in January 2020, Posted on 20 January 2020
Easily the best GP surgery I've come across
The service provided by this GP surgery is excellent. The staff on the front desk are polite, helpful, and patient, and I've known them go the extra mile when the need has arisen.
Booking appointments is really easy here, and I can usually get an appointment within a few days, sooner if I'm not fussy about who I see. There are of course emergency appointments, and the receptionists have always been very accommodating when I've had to ask for guidance.
I've found the clinical staff here to be exceptional - highly skilled, friendly, and genuinely caring. Sometimes the appointments run behind but you know it's because someone needed the extra time, and you can't begrudge that. In other practices I've felt like I'm just a name in a system, but at the King Edward Street Surgery I feel valued and well looked after.
Visited in September 2018, Posted on 11 September 2018