Routine Appointments

Urgent Appointments

If your condition requires urgent medical attention, then we will always make an emergency appointment available to you on the same day, although there may be limited choice of doctor and appointment times.  Please make the receptionist aware that you require an urgent appointment, remembering that it needs to be a medical emergency not simply a matter of your wish to be seen sooner.

Telephone Advice

The doctors and our practice nurse are happy to consult over the phone.  Simply inform the receptionist that you would prefer a telephone call rather than a face-to-face consultation.  Please make sure we have the correct telephone number to enable us to return your call.

Who to see

If you are not sure whether you need to see the Practice Nurse, a GP or even a local pharmacist, have a look at this handy list or visit this page.

If you are abroad

We are not able to provide medical advice for patients when they are outside the UK.  If you have travelled abroad and you require acces to healthcare you should seek medical assistance locally, in the place where you happen to be (or access any services that may be available via your travel insurance).  However, we can still assist with adminsitrative queries, such as making an appointment or issuing a repeat prescription for when you return.

Translation Service

The surgery has access to a telephone interpreting service. If you are likely to need this service or are arranging an appointment for someone else who is in need of this service please let us know, in advance, so the necessary arrangements can be made.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible, so we can give the slot to someone else.  You can cancel an appointment quickly and conveniently even when we are closed by simply phoning 01865 242657 and selecting option 1 .