Complaints Procedure

We make every effort to give the best service possible to everyone who attends our surgery.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure by clicking the button below or from reception.  An easy-read complaints leaflet is also available.